NON-LOCAL ORDERS WILL NOT BE REFUNDED
Orders placed by mistake will not be refunded due to residing outside of our local area. Please only place an order with us if you are local to Willis, Texas and can pick up your order. Shipping is not an option in Texas under the cottage food law. We only offer delivery within a 75 mile radius on large corporate or event orders that are scheduled in advance.
NO SHOW = NO REFUND & NO PRODUCT
Our products are best enjoyed fresh! Please reach out to us as soon as possible if you need to reschedule your pickup for a later date/time. Rescheduling a pickup that we have not started is not an issue, however if your order has already been started, you will need to arrange a new pick-up time within the product’s freshness window or forfeit your items. We will not remake your items or provide a refund due to scheduling issues/changes that occur on your end.
If you do not show up and we are not contacted to reschedule within 24 hours of the initial pickup time, your order will be forfeited. We will donate all forfeited items to our local law enforcement, fire department, or family in need.
ISSUE WITH YOUR ORDER?
We take great care to ensure every order is perfect. While we want you to love our products, if you are not satisfied with your order, please return all uneaten items within 24 hours so we can assess their condition and troubleshoot any problems. If items are not returned, we will assume you actually enjoyed them, and we will not issue a refund or credit toward a future purchase. If items are returned, we may issue a refund or credit toward a future purchase only if there is a fault on our end, and at our discretion.
HANDLE WITH CARE
Fresh baked items are soft and may be fragile to touch so please handle them with care. Once your order leaves our hands what happens to them is your responsibility. NO REFUND / NO EXCHANGE/ CREDIT will be given.
